Summary

Help yourself

The support board

    Email support

    How submit a support ticket?

    Guest versus Registered

    What your ticket should contain?

    Forum rules

Registration/purchase issues

    Where is my registration info?

Please read the entire document before submitting a ticket! We guaranty high quality support!

Click here to submit a support ticket!

Email support

As specified on our web site, the support was moved to our dedicated support board,
If you have submitted a support request via email, it will be ignored. Please resubmit your ticket to our dedicated support board. In the next few hours a member of the support team will offer an answer.

How submit a support ticket?

Please create an account on our board and place your ticket (press the “New topic” button). In the next few hours a member of the support team will offer an answer.

Guest versus Registered

Even if you might be able to post as “guest” we strongly don’t recommend you to do that. Instead create an account. This will give you additional permissions and will allow you to post without being forced to enter the Captcha code (visual confirmation code) over and over. Additionally you will be automatically informed (via email) when the support team or other forum member answers your ticket.

What your ticket should contain?

In order to obtain your answer faster please make sure that you provided all information necessary to us to identify and solve your problem. Posting a ticket like "my software is not working" will not be very helpful to our support team. Please provide details about the tool you have purchased, version, Windows platform you are using (for example Windows XP PRO 32 bit), exact error message you get, etc.

Forum rules

Please note that we have (few) basic rules on our forum. Please read them (they are highlighted in red) before posting. We reserve the right of not according free support to users that do not follow these basic rules.
An additional rule is that you must answer the questions the support member asks. The questions will be related to the error messages you get and information about your system (hardware, software, OS, antivirus, firewalls, Internet). These questions are essential for our support team in order identify your problem and offer you proper support. If you do not answer these questions the support staff will consider that you don’t need support anymore and will lock or delete the thread without further warnings.

Help yourself:

• Please read again the Order page, maybe the information you are looking for is already there.
• Please read the manual, maybe the information you are looking for is already there.
• Please check if other users already asked the same question before you

FAQ

Where is my registration info?

After purchase, the registration information (including 'key') is automatically sent to you via email. In case you haven't received this email please:

• Check your "Junk/Spam" folder. In most cases overzealous anti-spam filters rejects our emails. This solved our customers' problem in 99% of the cases.
• Please wait few hours after placing the order. Usually we send the registration information few minutes after purchase, using an automatic email system. However, some orders needs manual review in order to be approved. In this case the email may arrive few hours later.
• Please verify your post-purchase page and check your order status. In many cases this helped customers to identify the reason of the delay. The order may have one of the following status:
• Wait for manual approval – An operation will check if your personal information is correct and valid. You IP, address, telephone number must match together. Then this data will be verified against your bank account. The email address will be also verified.
• Processing – you order is processed right now
• Transaction denied ( a reason like “insufficient funds” will be specified”)
• Completed – You successfully purchased the item and the registration information was sent to you
• Check your inbox from other emails form us or from our reseller Plimus.com. Sometimes (rarely) we may contact you (email/telephone) to confirm that your payment details are valid.
• Submit a ticket ONLY if you don't receive any information from us in the next 24 hours